Shipping & Returns

Shipping Policy

DELIVERY ALMOST INSTANTLY (0 – 2 hours)

MS Key Soft has always paid special attention to the needs and wishes of our customers. In fact, we have always endeavored to find the most effective solutions to meet these needs.

DELIVERY WITHIN A FEW HOURS OF PURCHASE VALIDATION

By purchasing on our site, you can now receive the purchased product within almost instantly of payment validation. We have specifically developed a tool that enables us to deliver our licenses within a few hours. (normally less than 2 hours).

WHERE WILL I RECEIVE MY PURCHASE?

The product is delivered within few hours directly via email, thus avoiding the environmental impact of shipping physical goods. You will then receive the product within a few hours in your mailbox. You will receive the original license(s) and all the necessary instructions for a quick and easy installation.

* Deliveries may be delayed up to 10 hours if the product is out of stock. If you do not receive the email, check your spam folder or just let us know to resend.

WHAT WILL I RECEIVE AFTER PURCHASE?

The code (Product Key) valid for 1 PC, with lifetime validity, including updates.
Multilingual License
Easy and fast installation instructions
Free Support
Invoice

WHAT CAN I DO IF I HAVEN’T RECEIVED MY PURCHASE?

No worries, we are always able and ready to provide assistance. Just contact our customer service and our team will be immediately available.

* Check your spam folder, sometimes emails may end up in your junk mail folder.

WHAT ARE YOU WAITING FOR? START SHOPPING AND GET YOUR SOFTWARE NOW.

Return & Exchange Policy

With MS Key Soft, buying online has never been more secure.

MS Key Soft has adopted a 100% refund warranty policy. With this policy, you are entitled to return the purchased product at any time, in the event that the product was purchased by mistake or is not functional. Our customer service will welcome your every request, and our tech team will be readily available to help you solve any problem.

Returns, Refunds and Replacements

Returns, refunds and replacements are entirely free of charge and guaranteed. It is extremely easy to submit a claim for a return, a refund or a replacement. All you must do is contact our customer service, explain the type of problem you are experiencing, and our team will promptly process your request. Our customers’ satisfaction is the most important thing for us.

100% Customer Warranty RETURNS & REFUNDS

1.1 – your product return or refund will be approved immediately if:

The customer states that the product was purchased accidentally/by mistake.
The customer states that the product is not functional. (The customer must provide proof of this statement.)
The customer states that the product has not been used by the customer and shall not be used in the future.
The customer states that the product has not been transferred to third parties and shall not be transferred in the future.

*n/b. customer statements shall be formalized and shall therefore have full legal validity.

If claims comply with the requirements set forth in 1.1, a refund shall be issued within 14 business days.

At any event, all replaced or returned products shall be blocked and shall no longer be usable. Currently activated products will cease working on the devices on which they have been activated.

REPLACEMENT

1.2 – your replacement request shall be immediately approved if:

The customer states that the product was purchased accidentally/by mistake.
The customer states that the product is not functional. (The customer must provide proof of this statement.)
The customer states that the product has not been used by the customer and shall not be used in the future.
The customer states that the product has not been transferred to third parties and shall not be transferred in the future.